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Cancellation & Refund Policy

Your commitment to a therapeutic block is a significant investment in your well-being, and I am committed to dedicating consistent time and space for your journey. To ensure fairness and clarity for both of us, please take a moment to read my policy regarding cancellations, scheduling, and refunds.

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Session Cancellations & Rescheduling

  • Minimum Notice: I require a minimum of 24 hours' notice for any session cancellation or rescheduling. This allows me to potentially offer the time to another client.

  • Offering Alternatives: If you provide at least 24 hours' notice for a cancellation, I will do my best to offer an alternative session time within the same week, subject to my availability. Please understand that while I will make every effort, an alternative slot cannot always be guaranteed.

  • Late Cancellations (Less than 24 hours' notice): Sessions cancelled with less than 24 hours' notice will, unfortunately, be charged as attended sessions within your block. These sessions cannot be refunded or reallocated. This includes cancellations due to sudden illness, unexpected appointments, or childcare issues within the 24-hour window.

  • No-Shows: Missed sessions without any prior notification will also be charged as attended sessions within your block.

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Block Validity & Holidays

  • Block Validity Period: Each 6-session or 12-session block has a specific validity period during which all sessions must be completed.

    • 6-Session Block: Must be completed within 8 weeks from the date of your first session.

    • 12-Session Block: Must be completed within 16 weeks from the date of your first session.

  • Managing Breaks (including Holidays): This validity period is designed to accommodate occasional breaks, including holidays for either yourself or for me. If you plan a holiday, please inform me in advance so we can factor this into your schedule. Sessions within the block that fall outside this validity period due to client-initiated breaks or cancellations (without 48 hours' notice) will be forfeited.

  • My Holidays/Absence: Should I need to cancel a session due to my own holiday or unforeseen absence, this session will not count towards your block's validity period, and we will extend the completion deadline accordingly.

 

Block Payments & Refunds

  • Upfront Payment: Full payment for your chosen 6-session or 12-session block is required prior to the commencement of your first session within that block. This secures your dedicated time in my practice.

  • Non-Refundable Policy: Once a block of sessions has commenced, payments for the block are generally non-refundable. This commitment allows for the consistency and depth necessary for psychodynamic work.

  • Refunds for Unused Sessions (Exceptional Circumstances Only): Refunds for remaining, unused sessions within a block will only be considered under truly exceptional circumstances, such as a serious, long-term illness that prevents you from continuing therapy.

    • Any such request must be made in writing, outlining the circumstances.

    • A partial refund for unused sessions, less an administrative fee of £50 may be offered at my discretion.

    • Please note that any sessions already attended will be charged at their full individual session value, and the block discount will no longer apply to those sessions. The refund will be calculated based on the difference between the block payment and the sum of attended sessions at their full value, minus the administrative fee.

  • No Refunds for Change of Mind: Refunds will not be issued for changes of mind or issues that do not fall under the definition of exceptional circumstances.

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My Commitment to You

I understand that life with a new baby can be unpredictable. My aim is always to be supportive while maintaining the professional boundaries necessary for effective therapeutic work. Should you need to discuss your attendance or schedule, please communicate with me as early as possible. In cases of my own unforeseen absence, you will always be notified promptly, and your session will be rescheduled to ensure you receive the full number of sessions in your block.

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